General Terms and Conditions of Sale and Use

Last updated: 3 July 2026

PREAMBLE

These General Terms and Conditions of Sale (hereinafter the "Terms") govern the contractual relationship between:

KAMALIA, a SARL (limited liability company) with share capital of €1,000, registered with the Montpellier RCS (Trade and Companies Register) under number 888 522 786, whose registered office is at 20 route de Villeveyrac, 34140 Mèze, France, owner of the brand "L'Arbre des Chakras", hereinafter referred to as "the Seller" or "the Company".
Intra-community VAT number: FR28888522786
Telephone: 04 69 96 22 52
Email: info@larbredeschakras.com
Publication director: Karine CHARTIER

And

Any natural person acting as a consumer within the meaning of the French Consumer Code (Code de la consommation) who makes a purchase on the website www.larbredeschakras.com, hereinafter referred to as "the Customer".

The Seller and the Customer are hereinafter collectively referred to as "the Parties".

IMPORTANT: Any order placed on the website www.larbredeschakras.com implies the Customer's express, full and unreserved acceptance of these Terms. The Customer declares that they have read them before confirming their order. The applicable Terms are those in force on the date of the order. They prevail over any other version or any other conflicting document.

Our shop is hosted by Shopify Inc., located at 151 O'Connor Street, Ground floor, Ottawa, ON, K2P 2L8, Canada (Telephone: 1-613-241-2828), which provides us with the e-commerce platform.

ARTICLE 1 – PURPOSE AND SCOPE

The purpose of these Terms is to define the rights and obligations of the Parties in connection with the online sale of the products offered by the Seller to the Customer through the website www.larbredeschakras.com.

They apply to all orders placed on the website, to the exclusion of any other terms and conditions.

By accepting these Terms, you declare that you have reached the legal age of majority in your country of residence and that you have the legal capacity to enter into a contract. You undertake not to use the website or our products for any illegal or unauthorized purpose.

ARTICLE 2 – PRODUCT INFORMATION AND ESSENTIAL WARNING

2.1. Product Characteristics
The Seller endeavors to present the essential characteristics of the products as accurately as possible on the product pages. The photographs and graphics illustrating the products aim to represent the items as faithfully as possible, bearing in mind that the rendering of colors may vary from one screen to another.

2.2. The Specific Nature of Natural Stones
The Customer is expressly informed that the products, being made of natural stones, are unique. Variations in color, shape, size, sheen and appearance may exist between the product photographed and the product delivered. These variations, inherent to the natural and authentic character of the stones, do not constitute a lack of conformity provided that the product delivered corresponds to the essential characteristics described on the product page.

2.3. Warning about the properties of stones
The properties associated with stones belong to a traditional symbolism. They have not been scientifically demonstrated, and our products are sold as ornamental and decorative items. Under no circumstances may the Seller be held liable for the information provided on the properties of the stones.

ARTICLE 3 – ORDERS

3.1. Ordering Process
The ordering process is as follows:

Selecting products and adding them to the cart.
Confirming the cart.
Providing delivery and billing information. The Customer is solely responsible for the accuracy and completeness of the information provided.
Checking the order summary.
Final confirmation of the order by clicking the button that completes the order (such as "Pay now" or any similar wording implying an obligation to pay).
Payment.

By confirming their order, the Customer fully and entirely accepts these Terms, which the Customer expressly acknowledges. The contract of sale is validly formed once the order confirmation has been sent to the Customer by email. The Customer must check that this email has been received, including in their junk mail folder.

3.2. Refusal of Orders
The Seller reserves the right to refuse, limit or cancel any order for any legitimate reason, in particular in the event of:

An order that appears to come from unauthorized resellers or distributors.
Abnormal behavior on the part of the Customer (unusual quantities, etc.).
An unresolved payment dispute concerning a previous order.
Incorrect, incomplete or fraudulent delivery or billing information.
Well-founded suspicion of fraud.

In the event of cancellation, the Seller will attempt to inform the Customer and will refund any sums already paid.

ARTICLE 4 – PRICES

4.1. Product prices
Product prices are shown in euros (€), all taxes included (TTC). Shipping charges are not included in the price shown on the product pages. They are calculated, itemized and added to the total amount before the Customer's final confirmation of the order.

4.2. Customs clearance and no charges on delivery
The products are shipped from warehouses located outside the European Union. In accordance with the tax legislation in force, the Seller bears in full the customs formalities and the payment of taxes relating to importation into European territory.

The price paid by the Customer when confirming their order is therefore firm and final. The Customer is expressly informed that no additional charges (whether customs duties, import VAT or handling fees required by the carrier) will be claimed from them when their package is delivered.

ARTICLE 5 – PAYMENT AND SECURITY

Payment is due immediately upon ordering. The Customer has several secure payment methods available to pay for their purchases:

Bank cards: Visa, Mastercard, Maestro.
Digital wallets: Apple Pay, Google Pay.
PayPal: Fast, secure payment through the Customer's PayPal account.
Deferred payment or payment in instalments with Klarna: By choosing this payment method, the Customer enters into a contract with Klarna Bank AB and accepts without reservation its general terms and conditions, which are available during the payment process. The Seller is not a party to this contract. The management of the payment and of any instalments is the sole responsibility of Klarna and the Customer.

Transaction security: All transactions by bank card, digital wallet and through Klarna are processed securely by our payment provider Shopify Payments. At no time does the Seller have access to the Customer's confidential banking details.

Verification and fraud prevention: The Seller reserves the right to ask the Customer for supporting documents (a copy of an identity document, proof of address) before dispatching the order, in order to prevent any fraudulent transaction.

Retention of title clause: The products remain the full and entire property of the Seller until the Customer has paid the price in full and effectively.

ARTICLE 6 – DELIVERY

6.1. Specific Features of the Shipping Model
In the interest of transparency, the Seller informs the Customer that it works with a network of partner suppliers located outside the European Union, who ship the products directly to the Customer. By placing an order, the Customer expressly accepts the consequences of this model:

Multiple Shipments: An order containing several items may be shipped in several packages, by different carriers, and arrive on different dates.
Shipping Times: The average observed delivery time is 7 to 15 business days. This time includes preparation at our partner's premises and international transit time. In any event, unless specifically stated otherwise, the Seller is legally bound to deliver the products within a maximum of thirty (30) days after the order is confirmed.

6.2. Shipping Address
Delivery is made to the address given by the Customer. The Customer is solely responsible for the accuracy and completeness of the delivery information provided when ordering. If delivery fails for reasons attributable exclusively to the Customer (an incorrect or incomplete address, or a package not collected), resulting in the package being returned to the sender, the cost of re-shipping the order will be borne exclusively by the Customer.

6.3. Delayed and Lost Packages
The Seller is responsible for the proper performance of the contract until the Customer takes physical possession of the product. If the Seller fails to meet its obligation to deliver within the stated time, the Customer may require the Seller to deliver within a reasonable additional period. If the Seller does not do so, the Customer may terminate the contract. If a package is declared lost, the Seller undertakes, at the Customer's choice, to re-ship the order (where possible) or to refund it in full.

6.4. Receipt of the Package
The Customer must check the condition of the packaging and the products on delivery. In the event of any anomaly, the Customer is advised to notify the carrier if possible, and to contact the Seller's customer service as soon as possible, providing clear photographs. In accordance with Article L. 224-65 of the French Consumer Code, if the carrier does not give the Customer the opportunity to check the condition of the package on delivery, the Customer has a legal period of 10 days in which to report any damage in transit. These recommendations in no way deprive the Customer of their right to invoke the legal guarantees within the time limits provided by law.

ARTICLE 7 – RIGHT OF WITHDRAWAL

7.1. Time Limit and Exercise
In accordance with Article L. 221-18 of the French Consumer Code, the Customer has a period of thirty (30) calendar days from receipt of the last product in their order to exercise their right of withdrawal, without having to give reasons or pay any penalties. To do so, they must notify the Seller of their decision by an unambiguous statement (by email to info@larbredeschakras.com, by post, or using the withdrawal form annexed to these Terms).

7.2. Return Conditions
The Customer must send back the products within fourteen (14) days of communicating their decision to withdraw. The products must be returned to the following address: L'Arbre des Chakras, 20 route de Villeveyrac, 34140 Mèze, France.

The direct costs of returning the products are borne exclusively by the Customer.

The products must be returned in a condition that allows them to be resold. The customer has the right to try the product, but may be held liable for any loss in value resulting from handling other than what is necessary to establish the nature and characteristics of the product. Returning the product in its original packaging is strongly recommended to protect it during transport, but is not compulsory in order to exercise the right of withdrawal.

7.3. Refund
The Seller will refund all sums paid (including standard shipping charges) no later than fourteen (14) days after recovering the goods or receiving proof that the Customer has shipped them. The refund will be made using the same payment method as that used for the order.

ARTICLE 8 – LEGAL GUARANTEES

All products supplied by the Seller benefit from the legal guarantee of conformity (Articles L. 217-3 et seq. of the French Consumer Code) and the guarantee against latent defects (Articles 1641 et seq. of the French Civil Code), allowing the Customer to return products delivered that are defective or not in conformity.

Mandatory information box concerning the legal guarantees:

The consumer has a period of two years from delivery of the goods to obtain the application of the legal guarantee of conformity if a lack of conformity appears. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date on which it appeared.

The legal guarantee of conformity entitles the consumer to have the goods repaired or replaced within thirty days of their request, free of charge and without major inconvenience to them. If the goods are repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee. If the consumer requests repair of the goods but the seller imposes replacement, the legal guarantee of conformity is renewed for a period of two years from the date on which the goods are replaced.

The consumer may obtain a reduction in the purchase price while keeping the goods, or terminate the contract and receive a full refund in return for returning the goods, if:
1° The professional refuses to repair or replace the goods;
2° The repair or replacement of the goods takes place after a period of thirty days;
3° The repair or replacement of the goods causes major inconvenience to the consumer, in particular where the consumer permanently bears the costs of taking back or removing the non-conforming goods, or bears the costs of installing the repaired or replacement goods;
4° The lack of conformity of the goods persists despite the seller's unsuccessful attempt to bring them into conformity.

The consumer is also entitled to a reduction in the price of the goods or to termination of the contract where the lack of conformity is so serious that it justifies an immediate price reduction or termination of the contract. The consumer is then not required to request repair or replacement of the goods beforehand.
The consumer is not entitled to termination of the sale if the lack of conformity is minor.
Any period during which the goods are out of use while being repaired or replaced suspends the remaining guarantee period until the goods are delivered back in working order.

The rights mentioned above result from the application of Articles L. 217-1 to L. 217-32 of the French Consumer Code. A seller who obstructs in bad faith the application of the legal guarantee of conformity is liable to a civil fine of up to 300,000 euros, which may be increased to 10% of average annual turnover (Article L. 241-5 of the French Consumer Code).

The consumer also benefits from the legal guarantee against latent defects under Articles 1641 to 1649 of the French Civil Code, for a period of two years from the discovery of the defect. This guarantee entitles the consumer to a price reduction if the goods are kept, or to a full refund in return for returning the goods.

ARTICLE 9 – LIABILITY

The Seller cannot be held liable in the following cases:

The non-performance or improper performance of the contract is attributable to the Customer (for example, an error in the shipping address they entered or use of the product not in keeping with its intended purpose).
The non-performance of the contract is due to the unforeseeable and insurmountable act of a third party to the contract.
The non-performance of the contract is due to a case of force majeure as defined in Article 13 of these Terms.

The Seller cannot be held liable for any inconvenience or damage inherent to the use of the Internet, such as, in particular, an interruption of service or the presence of computer viruses.

Finally, the Seller cannot be held liable if the Customer fails to observe the warnings and precautions for use of the products, in particular the warning about the properties of stones set out in Article 2.3.

ARTICLE 10 – INTELLECTUAL PROPERTY

The brand "L'Arbre des Chakras", together with all the visual, audio, textual, graphic and conceptual elements of the website www.larbredeschakras.com (logos, photographs, texts, design, etc.), are and remain the exclusive intellectual property of the Seller or its suppliers. No one is authorized to reproduce, exploit, redistribute or use in any capacity whatsoever, even partially, any elements of the website without prior written consent. Any reproduction constitutes infringement and is liable to legal proceedings.

ARTICLE 11 – MANAGEMENT AND MODERATION OF CUSTOMER REVIEWS

In accordance with Articles L. 111-7-2 and D. 111-16 to D. 111-19 of the French Consumer Code, the Seller informs the Customer of the procedures for publishing and processing reviews, which are managed through the third-party solution Loox.

11.1. Origin and collection of reviews
The Seller ensures that reviews come from consumers who have actually purchased the product concerned: a review request is sent by email after an order, and reviews whose purchase cannot be verified are not published. The "Verified" label certifies that the consumer experience took place before the review was submitted.

Each review shows its publication date as well as the date of the consumer experience. The Seller reserves the right to contact the author of a review.

11.2. Consideration
Submitting a review does not give rise to any financial or material consideration.

11.3. Moderation, publication and grounds for refusal
Reviews are moderated in advance, before publication. The moderation criteria are applied identically whatever the tone of the review: no review is refused solely because it is negative, and no review is modified — a review is either published in full or refused. Each refusal is recorded in an internal register (date, reason).

Reviews, whether positive or negative, are published within a maximum of thirty (30) days of submission, subject to compliance with the moderation rules.

The Seller refuses to publish a review, or unpublishes it, if it falls under at least one of the following legitimate grounds:

Authenticity: no proof of purchase; conflict of interest or fraud established by objective evidence (a review from a competitor or an employee, a review paid for or solicited by a third party).
Illegal or regulated content: a health claim — a claimed effect on the body, a disorder, a symptom or a treatment — that the regulations do not allow to be published, including when it is positive (see the warning in Article 2.3; the expression of a subjective emotional feeling, such as a sense of calm or serenity, is, however, still published); insulting, defamatory, hateful or discriminatory remarks; a serious accusation not supported by a precise and verifiable fact, or the attribution of an inaccurate fact; personal data (full name, contact details, order number); infringement of intellectual property; a photograph or video unrelated to the product, showing identifiable third parties or revealing personal data.
Relevance: content entirely unrelated to the assessment of the product (a transport or delivery incident without any comment on the product, a simple price comparison); naming another retailer, platform or online shop, or including a hyperlink; a review clearly submitted for a product other than the one concerned, in which case the review may be reassigned to the correct product; a review consisting solely of a question intended for customer service; a call for collective action; spam, advertising content or a referral code; an obvious inconsistency between the rating and the comment.
Form: unintelligible content or content written in a language other than French.

A rating without a comment is published. Simple spelling mistakes are not grounds for refusal.

If publication is refused or a review is unpublished, the Seller informs the author, stating the reason or reasons (Article D. 111-19 of the French Consumer Code). The author cannot edit their review directly online once it has been submitted. They may, however, ask Customer Service to delete it at any time. If they wish to change their assessment, their original review can be deleted at their request and a new review submitted. In addition, any professional concerned by a review may report to the Seller, through Customer Service, any doubt as to its authenticity.

11.4. Ranking and retention of reviews
By default, reviews are ranked according to the quality and clarity of their content and of their photographs or videos, regardless of the rating given. The user can change this sorting at any time to display reviews in chronological order or by rating.

Reviews are kept and displayed for as long as the product concerned is offered for sale on the website. The Customer may at any time request the removal of their review by contacting Customer Service at info@larbredeschakras.com.

ARTICLE 12 – PERSONAL DATA

The Seller collects and processes the Customer's personal data in accordance with the GDPR (RGPD) and the French Data Protection Act (loi Informatique et Libertés). The Customer has the right to access, rectify and erase their data and to object to its processing. The Customer is invited to consult the website's Privacy Policy for further details.

In addition, in accordance with Article L. 223-2 of the French Consumer Code, the Customer is informed that they have the right to register free of charge on the Bloctel telephone cold-calling opt-out list (www.bloctel.gouv.fr).

ARTICLE 13 – FORCE MAJEURE

The Seller cannot be held liable if the performance of the contract is delayed or prevented by a case of force majeure, as defined by Article 1218 of the French Civil Code and French case law. The following are in particular considered cases of force majeure: total or partial strikes hindering the proper functioning of one of its suppliers, subcontractors or carriers, blockages of transport or supplies, government decisions and natural disasters.

ARTICLE 14 – ENTIRETY AND PARTIAL INVALIDITY

If one or more provisions of these Terms are held to be invalid or declared as such pursuant to a law or regulation or following a final decision by a competent court, the other provisions will retain their full force and scope.

ARTICLE 15 – APPLICABLE LAW AND DISPUTE RESOLUTION

15.1. Applicable law
These Terms and the transactions arising from them are governed by French law, without depriving a Customer residing in another EU Member State of the more favorable mandatory provisions of their national law.

15.2. Amicable Settlement
In the event of a dispute, the Customer will first contact the Seller's customer service at info@larbredeschakras.com in order to find an amicable solution.

15.3. Mediation
If no amicable solution is found within two (2) months, and in accordance with Article L. 612-1 of the French Consumer Code, the Customer may use a mediation service free of charge. The Seller is a member of the mediation service of the mediator CM2C.

Mediator's contact details:

CM2C
49 rue de Ponthieu
75 008 PARIS
Tel: 01 89 47 00 14
Website: https://www.cm2c.net/declarer-un-litige.php
Email: litiges@cm2c.net

15.4. Competent Jurisdiction
Failing an amicable settlement or mediation, any dispute will be submitted to the jurisdiction of the competent French courts in accordance with the rules of ordinary law.

ANNEX - MODEL WITHDRAWAL FORM

(Please complete and return this form only if you wish to withdraw from the contract.)

For the attention of:
KAMALIA - L'Arbre des Chakras
Return address: 20 route de Villeveyrac, 34140 Mèze, France
Email: info@larbredeschakras.com

I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the sale of the following goods (*):

Ordered on (*) / received on (*): ..........................................................................

Order number: .....................................................................................

Name of consumer(s): ........................................................................

Address of consumer(s): ....................................................................

Signature of consumer(s) (only if this form is notified on paper):

Date: ..........................................

(*) Delete as appropriate.