Shipping

Last updated: 23 October 2026

1. Dispatch and Shipping Times

Your order is passed on to our partner supplier and goes into preparation as soon as possible, usually within 24 working hours of payment being confirmed.

The average delivery time observed is as follows, counted from order confirmation and including preparation, excluding weekends and public holidays:

• Delivery time: 7 to 15 business days

We currently ship only to the destinations offered at checkout.

These times take our international shipping model into account. Some products may be shipped directly by our partner suppliers located outside the European Union.

Unless otherwise specifically stated before the order is confirmed, we undertake to deliver the products within a maximum of thirty (30) days of the order being confirmed.

As soon as your package has been dispatched, you will receive a dispatch confirmation email containing your tracking number, where one is available.

2. Tracking your Package

To follow the progress of your package, you can use the link provided in your dispatch confirmation email or visit our tracking page.

If your order is shipped in several packages, you will receive a tracking number for each package where tracking is available.

3. Late Delivery

We do everything we can to meet the stated shipping times. However, events beyond our control, such as carrier strikes, customs checks, logistical bottlenecks or peak periods, may cause delays.

If you do not receive your package within the stated time, you can contact us by email at info@larbredeschakras.com to ask us to make the delivery within a reasonable additional period.

If we fail to do so within this new period, you may terminate the contract and obtain a refund of all sums paid, no later than fourteen (14) days after the date on which the contract was terminated, in accordance with Articles L. 216-6 and L. 216-7 of the French Consumer Code (Code de la consommation).

You may also terminate the contract immediately if we refuse to deliver the goods, if it is clear that we will not deliver the goods, or if the delivery date or period was an essential condition of the contract for you.

4. Liability, Loss and Shipping Address

We are responsible for the proper performance of the delivery until the product comes into the physical possession of you or of a third party designated by you, other than the carrier.

It is your responsibility to provide an accurate and complete shipping address: surname, first name, street number and name, postal code, town or city, country, door code or any other information useful for delivery.

If delivery fails solely through the fault of the Customer, in particular because of an incorrect or incomplete address, an unjustified refusal of the package or a failure to collect it from the carrier despite delivery notices, we will contact you by email to agree on the next steps.

You may then choose between:

• Re-dispatch of your order: the shipping costs for this new delivery may be payable by you.
• A refund of your order: the sums paid for the items will be refunded to you, less any return or re-dispatch costs that remain payable by you where the failed delivery is solely attributable to you.

This clause does not limit your statutory rights in the event of a lost package, late delivery, lack of conformity or a damaged product.

5. Changing or Canceling an Order before Dispatch

We process orders quickly. If you would like to change or cancel your order, please contact us by email at info@larbredeschakras.com as soon as possible, ideally within 12 hours of your purchase.

If the order has not yet been dispatched, we will do what is needed to change or cancel your order where this is still possible.

If the order has already been dispatched, we can generally no longer stop it in transit. You nevertheless keep your statutory rights in the event of late delivery, a lost package, or a non-conforming or defective product, as well as your right of withdrawal after receipt, under the terms set out in our Returns and Refunds Policy.

6. Separate Packages

To offer you a wide selection of products and to optimize shipping times, an order containing several items may be shipped in several separate packages, in particular when the items come from different warehouses or partner suppliers.

In this case, the packages may be delivered on different dates. Where tracking is available, you will receive a tracking number for each package.

7. Receiving your Package

When you receive your order, we recommend that you check the condition of the packaging and the products. If there is any visible problem, you may, where possible, record your reservations with the carrier and contact our customer service as soon as possible at info@larbredeschakras.com, attaching clear photographs.

If the carrier did not give you the opportunity to check the condition of the package on delivery, you have a statutory period of ten (10) days to report any damage in transit. This recommendation does not limit your rights under the statutory guarantees.