Refund policy

Last updated: 8 July 2026

At L'Arbre des Chakras, we want your shopping experience to be as smooth and worry-free as possible. If, for whatever reason, you are not entirely satisfied with your order, here is how we can help.

1. Right of Withdrawal: Change Your Mind with Peace of Mind

Because your satisfaction is our priority, you have 30 calendar days from receipt of the last product in your order to exercise your right of withdrawal, without having to give any reason.

How it works: To exercise this right, you must inform us of your decision before the 30-day period expires. You can use our return form, send us any unambiguous statement by email to info@larbredeschakras.com, or use our dedicated Withdraw from your purchase page.
Returning the items: Once you have told us of your decision to withdraw, you have 14 calendar days to send the items concerned back to us.
Full refund: For a valid withdrawal, we will refund the full amount paid for the returned items, including the original shipping costs at the standard shipping rate.
Return costs: The direct cost of returning the items is your responsibility, except where an item is defective, non-conforming or damaged, or where we made an error with your order.

Exceptions to the right of withdrawal: In accordance with Article L. 221-28 of the French Consumer Code (Code de la consommation), the right of withdrawal cannot be exercised for certain items, in particular goods made to your specifications or clearly personalized, and goods that were sealed, have been unsealed after delivery and cannot be returned for reasons of hygiene or health protection. This exception applies only to items delivered sealed or protected for reasons of hygiene and opened after delivery, for example certain cosmetics, essential oils, earrings or piercings.

2. Return Conditions

So that your return can be handled in the best possible conditions, the item must be returned to us as follows:

The item must be complete, with its accessories and instructions where these exist, and in a condition that allows it to be resold.
You may handle and inspect the item to establish its nature, characteristics and proper functioning, as you would in a shop.
Returning the item in its original packaging is strongly recommended to protect it in transit, but it is not required in order to exercise your right of withdrawal.
The package must be sent within 14 days of telling us of your decision to withdraw.

Please note: You may be held liable for any loss in value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and proper functioning. If an item is returned incomplete, spoiled or damaged through your own doing, a proportionate reduction may be applied to the refund.

3. How to Make a Return (Simple Procedure)

Let us know: Send your request to info@larbredeschakras.com, use our return form, or send any other clear statement of your wish to withdraw.
Prepare your package: Pack the item carefully to prevent any damage in transit. If you are using the return form, enclose it in the package.
Send your package: Send the return to the following address: L'Arbre des Chakras, 20 route de Villeveyrac, 34140 Mèze, France. We advise you to choose a tracked shipping method, particularly for items worth more than €50.

4. Refund and Exchange Options

Once your return has been received and inspected, we will process your request as follows:

Refund: The refund will be made using the same payment method as the one used for the order, unless you expressly agree to another refund method that involves no additional cost to you. We refund no later than 14 days from the date on which we are informed of your decision to withdraw. We may, however, withhold the refund until we have received the goods back or until you have supplied proof of having sent them, whichever is earlier.
Shipping costs: If the whole order is returned, the original shipping costs are refunded at the standard rate. Any additional costs arising from your choice of a delivery method more expensive than standard shipping are not refunded. If part of the order is returned, the original shipping costs are refunded pro rata where they can be itemized; if the shipping costs were a flat rate and still apply to the items you keep, they are not refunded.
Exchange: Exchanges are possible for a different size or color of the same item, subject to availability. For a different item, please follow the return procedure to obtain a refund, then place a new order.

5. Item Received Defective, Damaged or Order Error

We are truly sorry if this happens. Your satisfaction remains our priority.

So that we can deal with your request quickly, please contact us as soon as you notice the problem, ideally within 48 hours of receipt, by emailing info@larbredeschakras.com with:
1. Your order number.
2. A clear photo or video of the defect, the damaged item or the error you have found.
3. A brief description of the problem.
Important: This indicative 48-hour period helps us deal with delivery problems faster, but it does not limit your rights under the legal guarantees.
Quick solution: If the item is defective, non-conforming or damaged, or if we have made an error with your order, we will arrange the return of the item concerned at our expense and offer you, as appropriate, a replacement, a repair, an exchange or a full refund.

6. Legal Guarantees

Independently of our commercial returns policy, all our products are covered by the legal guarantee of conformity provided for in Articles L. 217-3 et seq. of the French Consumer Code (Code de la consommation), and by the legal guarantee against hidden defects provided for in Articles 1641 et seq. of the French Civil Code (Code civil).

Legal guarantee of conformity: You have two years from delivery of the goods to invoke this guarantee in the event of a lack of conformity. Depending on the case, it may entitle you to repair, replacement, a price reduction or cancellation of the sale, at no cost to you.
Legal guarantee against hidden defects: You may take action within two years of discovering the hidden defect. This guarantee may entitle you to a price reduction if you keep the goods, or to a full refund in return for giving the goods back.

For any request relating to the legal guarantees, contact us at info@larbredeschakras.com, including your order number, a description of the problem and any information that will help us deal with your request.

7. Order Cancellation

We process orders very quickly, often in under 12 hours. If you would like to cancel your order, contact us as soon as possible at info@larbredeschakras.com.

If your order has not yet been dispatched, we will cancel it and issue a refund.
If your order has already been dispatched, we may no longer be able to stop it in transit. You will then be able to exercise your right of withdrawal from receipt of the package, following the procedure described above.

For more details on your rights and obligations, and on out-of-court dispute resolution and the competent mediator, please see our Terms and Conditions of Sale.